Returns Policy
We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our returns policy:
Domestic orders
1. All products can be returned within 7 days of product delivery. Please ensure that the product is unused and with all tags intact.
2. Requests for return must done online by visiting your Account page -
https://www.rustorange.com/account/
and clicking on the orange "Tracking & Returns Management" button
3. We have free reverse pick up option available at most pincodes. However, in case the pincode is not serviceable due to any reason, we may ask you to courier us back the product and share the tracking slip with us. The charges for return in this case would not be reimbursed.
4. You could choose to seek a full refund in the form of redeemable store credits (which you can use later to shop at Rustorange) or refund on your original credit / debit card or bank account.
5. Refund via your original credit / debit card or bank account shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund, the same shall be issued within 48 hours of the logistics partner confirming us about a successful pick up. Store Credits have a validity period of 6 months.
6. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.
7. COD collection charges on COD orders are non-refundable.
International Orders
1. Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order. Please do ensure that you are aware of the returns eligibility before your place the order.
2. Requests for return must done online by visiting your Account page -
https://www.rustorange.com/account/
and clicking on the orange Tracking & Returns Management button
3. Products need to be shipped back by the customer using a reliable courier and details of the same (tracking number, courier name) must be shared with us on support@rustorange.com. The cost of reverse shipment is to be borne by the customer. Our address is:
Rustorange Returns Team
B-79, Sector 60, Noida,
Uttar Pradesh, India - 201301
4. You could choose to seek a full refund in the form of redeemable store credits (which you can use later to shop at Rustorange) or refund on your original credit / debit card or bank account.
5. Refund via your original credit / debit card or bank account shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund, the same shall be issued within 48 hours of the product reaching us. Store Credits have a validity period of 6 months.
6. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.
7. Shipment charges are non-refundable
The returns are subject to Rustorange team’s discretion. This isn’t to scare you, as we are pretty accommodating!
If you have any other queries / concerns regarding returns, please reach out to Rustorange team at support@rustorange.com
Happy shopping!
NOTE: We do not have an in-bound customer care call centre number. Any number that you find on the internet, claiming to be so, is a fraudulent one.