We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our returns policy:
1. Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order. Please do ensure that you are aware of the returns eligibility before your place the order.
2. Requests for return must done online by visiting your Account page -
and clicking on the orange Tracking & Returns Management button
3. You could choose to seek a full refund in the form of redeemable store credits (which you can use later to shop at Rustorange) or refund on your original credit / debit card or bank account.
4. Refund via your original credit / debit card or bank account shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund, the same shall be issued within 48 hours of the logistics partner confirming us about a successful pick up. Store Credits have a validity period of 6 months.
5. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.
6. Delivery charges of COD orders (Rs. 50 per product) are non-refundable
7. The returns are subject to Rustorange team’s discretion. This isn’t to scare you, as we are pretty accommodating!
8. If you have any other queries / concerns regarding returns, please reach out to Rustorange team at email@example.com