Shipping Policy

  • We understand that great products need to be shipped with great care. Hence we work with some of the best known shipping and logistics companies to deliver your products to you.
  • Shipping is free in India for all prepaid orders. For Cash on Delivery orders, we charge COD collection fee of Rs. 50 per product.
  • The shipping times vary from product to product. Please check the shipping info on the product page to know product specific shipping duration. 
  • Please do note that delivery times are subject to factors beyond our control – like travel delays from our shipping partners, strikes, weather conditions, etc. But don’t worry, we are famous for delighting our customers by adhering to our promised shipping times.
  • We will keep you updated and provide you with the tracking information once your order is dispatched via SMS / email.

 

Cancellations

  • You can cancel your order before it is ready for dispatch. Once a product is dispatched, cancellation is not possible.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

SIZE GUIDE

These are body measurements (not garment measurement). If you have already purchased an item from Rustorange, we recommend you select the same size.

UPPER - Kurtas / Kurtis / Dresses / Tops

SIZE XS S M L XL XXL
BUST (INCHES) 34" 36" 38" 40" 42" 44"
SHOULDER (INCHES) 13.5" 13.5" 14.5" 14.5" 16" 16"
WAIST (INCHES) 32" 34" 36" 38" 40" 42"
BUST (CM) 86 91 97 102 107 112
SHOULDER (CM) 34 34 37 37 41 41
WAIST (CM) 81 86 91 97 102 107

LOWERS - Pajamas / Ghararas / Skirts / Trousers

SIZES XS S M L XL XXL
WAIST (INCHES) 28"-32" 30"-34" 32"-36" 34"-36" 36"-38" 38"-40"
LENGTH (INCHES) 35" 35" 36" 36" 37" 37"
WAIST (CM) 71-81 76-86 81-91 86-97 91-102 97-107
LENGTH (CM) 89 89 91 91 94 94

Shipping

  • Free delivery for prepaid orders
  • Product is delivered within 15-20 days from date of purchase
  • Dispatch updates with tracking details are shared via email / SMS upon dispatch from our warehouse

Returns

  • Returns can be requested within 7 days of product delivery
  • See conditions and procedure in our Returns Policy

WISH LIST AND COMPARE

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